Occasionally, you’re going to be charged for an item erroneously and receive a credit. While there are reasons why this occurs, the point of this post is to focus on how to keep track of credits efficiently. More importantly, how to leverage the data about the credit activity. It’s one thing to ensure that your account is credited correctly, but it’s also important to mine that data for hidden associations.
The typical way to ensure that a credit is given is to make your route delivery rep adjust the invoice on the spot – lower the total amount due on the invoice right in front of you. This is effective, but it can also add time to your day that you probably don’t have. It can also remove the credit from the data – the hand-written credit never makes its way into the database. Consequently, you have no way of tracking that credit. On the one hand, you may think, as long as you got the credit, that’s all that matters. On the other hand, missing that data point equates to a loss of leverage. It means that you lack information that helps you know more about your level of service.
For example, do you know how many credits you’ve received in the past year? By each location? For which items? Do you know if there is a consistent pattern? Knowing all of this information gives you a deeper understanding of your service levels. It allows you to make more informed choices during a renewal process. It gives you significant leverage if you decide to quit a contract ahead of term. Unirithm understands credits, as well as their lack of data stickiness. Developing a fuller picture of your credits equates to a better relationship with your provider.
Unirithm keeps track of your credits and utilizes machine learning to understand how they may be associated with other aspects of your service. Perhaps you keep getting credits on a shop towel inventory that is always shorted. Maybe there’s a particular type of order that gets credited half the time, or your credits aren’t actually posting to your statements. All this work is bothersome. But not for Unirithm. Why let credits distract you from your day when it doesn’t have to be that way?