Similar to automatic inventory replacement, garment maintenance programs aim to reduce the volatility and unpredictability of one-time charges by charging a recurring flat fee every billing cycle. To be clear, garment maintenance programs are meant to cover ruin or damage, while automatic inventory replacement covers loss. Garment maintenance programs are generally sold under the claim that they reduce overall damage charges, and provide the customer with a predictable bill. While it’s true that the bill does become more predictable, damage cost gets reduced only for a small percentage of customers.
Outside of a maintenance program, the primary component that determines how much you pay for damage is really simple – how many actual garments are you damaging per week, per month, etc. Do you know? Does your provider give you a summary every quarter of how many garments have been damaged, and, more importantly, do they give you any guidance about how to reduce that damage? Do you know how much extra you’re paying in total spend due to damage and ruin? Do you think it’s an extra 3%? 5%? Would you be surprised to learn that it could be as high as 18%?
As someone who manages a uniform rental provider, you likely don’t have the time to go down the rabbit hole to answer these questions. You might even think that it’s irrelevant what the relationship is between your rental rates and ruin rates. Perhaps you’ve decided that a garment maintenance program removes all these headaches and you like the convenience of that. Very well. Just one more question – would you be okay paying for 100 ruined garments even though you had only actually ruined 60?
Unirithm helps you determine if a garment maintenance program works for you by looking at actual activity. While many customers enjoy the no-hassle approach of a garment maintenance program, most don’t realize the steep premium they’re actually paying. Would you pay for car insurance without knowing the deductible? Unirithm thinks that giving you transparency about your ruin charges helps you make better decisions. Maybe you’re saving money by paying for maintenance – what do you think?