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When Wrong Is Right, Or Vice Versa

Conundrum: how can anything on an invoice be wrong if the agreement with the vendor allows just about anything? Moreover, if you’re using a managed service provider, how do you detect problems when you have little to no visibility into how those services are designed...

Permanent Detour

Generally speaking, whenever a vendor owns up to a service problem, they offer a concession in order to make up for it. Here’s the question – is what they offer you truly an appropriate fix, and does it really make things better for you? In the short-term? In the...

The Problem Isn’t The Problem

Has your provider designed their services to ensure that your needs are met before theirs? What mechanisms are in place to confirm that this is the case? We believe that service design should be focused on the customer and every single touch point that occurs with...

Counting With Imaginary Numbers

For this post, we’re going to do another trip down the rabbit hole and talk about a problem for a specific set of customers. If you rent non-garment items like shop towels, bath towels, napkins and the like – items with rotating inventories – this is for you. We want...

Willful Blindness?

Procure-to-pay has come a long way in the past 10 years. Artificial intelligence and machine learning continue to be implemented at a rapid pace in organizations looking to get a competitive edge. The impact these technologies have on purchasing is significant, and...

Willful Blindness?

Procure-to-pay has come a long way in the past 10 years. Artificial...

What’s In A Name

Name patches. Emblems. Company patches. Different providers call...

While The Cat Is Away

The holiday season is upon us, which means everyone’s schedules will...

The Ghost of Credits Past

When is it too late to ask for invoice credits? A month later? Six...

The Case of the Missing Delivery Quantity

If you’ve been a uniform rental customer for several years, you may...

Willful Blindness?

Procure-to-pay has come a long way in the past 10 years. Artificial intelligence and machine learning continue to be implemented at a rapid pace in...
When Wrong Is Right, Or Vice Versa

When Wrong Is Right, Or Vice Versa

Conundrum: how can anything on an invoice be wrong if the agreement with the vendor allows just about anything? Moreover, if you’re using a managed service provider, how do you detect problems when you have little to no visibility into how those services are designed...

read more
Permanent Detour

Permanent Detour

Generally speaking, whenever a vendor owns up to a service problem, they offer a concession in order to make up for it. Here’s the question – is what they offer you truly an appropriate fix, and does it really make things better for you? In the short-term? In the...

read more
The Problem Isn’t The Problem

The Problem Isn’t The Problem

Has your provider designed their services to ensure that your needs are met before theirs? What mechanisms are in place to confirm that this is the case? We believe that service design should be focused on the customer and every single touch point that occurs with...

read more
Counting With Imaginary Numbers

Counting With Imaginary Numbers

For this post, we’re going to do another trip down the rabbit hole and talk about a problem for a specific set of customers. If you rent non-garment items like shop towels, bath towels, napkins and the like – items with rotating inventories – this is for you. We want...

read more
Willful Blindness?

Willful Blindness?

Procure-to-pay has come a long way in the past 10 years. Artificial intelligence and machine learning continue to be implemented at a rapid pace in organizations looking to get a competitive edge. The impact these technologies have on purchasing is significant, and...

read more
The Ghost of Credits Past

The Ghost of Credits Past

When is it too late to ask for invoice credits? A month later? Six months later? Two years? What if you didn’t even know that you were due such credits because you thought you had been billed accurately in the first place? In other words, can you ask for credit from a...

read more
How Do You Make A Decision?

How Do You Make A Decision?

Managing indirect spend is difficult and tedious for many reasons. Do you manage to the line level, or do your systems limit you mostly to header data? Are you managing aggregated spend within acceptable deviations? Do you simply rely on your managed service provider...

read more
Oll Korrect

Oll Korrect

We’ve said it before and we’ll say it again: we know that your uniform rental program is not your highest priority. That’s exactly why we’re here. We get it. We also know that the service design of the industry relies on this being the case. Your uniform rental...

read more
Uniforms And Your Bottom Line

Uniforms And Your Bottom Line

You’ve decided to use a uniform rental program to enhance the image of your employees. Perhaps you’re also providing them with protective apparel so that they can do their job. How often do you ask your employees about their comfort in their uniform? When is the last...

read more
While The Cat Is Away

While The Cat Is Away

The holiday season is upon us, which means everyone’s schedules will start getting a little wacky. You’ll be focusing on hitting deadlines for your customers before the holiday rush. Additionally, you’ll work with your vendors to have them adjust to your schedule over...

read more
Don’t Get Zombified

Don’t Get Zombified

Zombies don’t think. They don’t feel. They just look for human brains to eat. To a certain extent, they’re rather Zen-like un-people. They just live in the moment. They go with the flow. Smash a shovel over their skull, they just keep going like nothing ever happened....

read more
Damage Control

Damage Control

We tend to get a bit detailed with our Knowledge shares, but it’s only because we really want purchasing and accounts payable teams to have strategies to reduce cost. Invoice-to-pay can be a profit center, but it requires vendor management at a whole new level. Part...

read more
Lost and Found Money

Lost and Found Money

If you’re renting low cost, non-garment items – like shop towels, bar and kitchen towels – you likely are enrolled in automatic inventory replacement. There are other names for it as well – inventory maintenance, auto maintenance, par level maintenance and inventory...

read more
Don’t Get Floored When Renting Mats

Don’t Get Floored When Renting Mats

As we’ve discussed before, a uniform rental program has many moving pieces that are difficult to track. You rely on your service provider to manage the program. Ultimately, the burden is on you to ensure the program is managed correctly. Random audits are burdensome...

read more
Audits?! Ain’t Nobody Got Time For That

Audits?! Ain’t Nobody Got Time For That

Trying to keep tight tabs on a uniform rental program is not on top of anybody’s list. In fact, it’s likely not on many category managers’ lists. Unfortunately, most companies rely on audits to determine their provider’s compliance and performance. Audits are also...

read more
Poke The Bear

Poke The Bear

Helping you maintain an honest, transparent and fair relationship with your uniform rental provider is one of our goals. The knowledge we share may seem biased against the large providers in the market. But that isn’t our perspective and it is not our goal. Where the...

read more
Non-garment Inventory, Usage and Safety Stock

Non-garment Inventory, Usage and Safety Stock

We’re going to go a bit further down the rabbit hole of this post. There’s some redundancy below, but non-garment inventory is an important topic to dive deep into. A key component of managing your overall cost is controlling your non-garment inventories. Obvious,...

read more
Abnormal Distribution

Abnormal Distribution

As we’ve noted before, the time you spend managing a uniform provider is often too much time for too little change. Not only is it indirect spend, but it’s out on the tail of your indirect spend. More often than not, it’s a category that isn’t even under management....

read more
Size Matters

Size Matters

Some uniform rental providers charge you extra for “non-standard” size garments. Did you know that? Do you know what those non-standard sizes are? Don't worry, it's too much detail for you to have to manage effectively. But it does matter. And while you can’t control...

read more
Getting Worn Out?

Getting Worn Out?

Uniform rental providers use seemingly interchangeable words for some of their billing items. It’s important that you understand the differences, what they really mean and how it impacts your cost and service levels. For this post, we’re focusing on something called...

read more
The Price is What???

The Price is What???

Do you know your uniform rental program’s replacement rates? A replacement rate is the cost per item you pay for anything you lose or ruin. Lost seven shop towels? That’s $.42 a piece. Tore your pants? That’s $28.50. Lost 3 coveralls? That’ll be $42.00 each. Are those...

read more
Seeing Is Believing Damage Charges

Seeing Is Believing Damage Charges

Don’t pay for damaged items that you don’t see. It sounds obvious, but in the world of uniform rental programs, customers often pay for damage that isn’t provable. The rule to follow is very simple – if your delivery driver or service manager cannot SHOW you the item...

read more
The Case of the Missing Delivery Quantity

The Case of the Missing Delivery Quantity

If you’ve been a uniform rental customer for several years, you may recall that your invoice used to indicate a delivery quantity for each of your non-garment items. Look at your current invoices – is there a delivery quantity for your shop towels? Bar wipes? Napkins?...

read more
The State of the Uniform Rental Industry

The State of the Uniform Rental Industry

The uniform rental industry is over a hundred years old. It is a unique industry that is difficult to fully appreciate. Providers handle millions of customers and tens of millions of delivery points. The logistics involved in constantly moving material back and forth...

read more
Automatic Inventory Replacement

Automatic Inventory Replacement

Automatic inventory replacement applies to non-garment items that have a propensity to be lost. This type of program goes by different names – allied maintenance, auto replacement, auto maintenance, par level maintenance, etc. Generally, items that get enrolled in...

read more
Hey, Uniform Rental Provider – Show Me The Data

Hey, Uniform Rental Provider – Show Me The Data

The increasing importance and value of data cannot be underestimated. As a manager, you don’t make decisions without some type of business intelligence. As someone who manages a uniform rental provider, you are already well aware that data is lacking. Whether you’re...

read more
Price Increases – Off-Cycle Masking

Price Increases – Off-Cycle Masking

Price increases are a huge sore spot for customers. The number one problem with price increases is their validity. With each price increase, how do you confirm whether or not it is in compliance with the agreement? This is one of the most challenging aspects of a...

read more
Garment Ruin Maintenance Programs

Garment Ruin Maintenance Programs

Similar to automatic inventory replacement, garment maintenance programs aim to reduce the volatility and unpredictability of one-time charges by charging a recurring flat fee every billing cycle. To be clear, garment maintenance programs are meant to cover ruin or...

read more
Mistakes Happen

Mistakes Happen

Nothing is perfect. Of course. All businesses strive for top performance, but mistakes do happen. It’s what happens after the mistake that matters. How good is your provider’s service recovery? How quickly do credits post to your account? How often do mistakes happen,...

read more
Understanding Various Fees – Rental Charges for Garments

Understanding Various Fees – Rental Charges for Garments

If you’re managing a uniform rental provider, you already know the various ways you get charged for services, fees and products. You’re also keenly aware of how keeping track of these various costs can be overwhelming. In this series of posts, we’ll bring some clarity...

read more
Keeping Track of a Uniform Rental Program

Keeping Track of a Uniform Rental Program

Thousands of invoices. Tens of thousands of invoice lines. Hundreds of wearers and multiple, separate inventories for a dozen products. Complicate that picture with credits, over billing, non-delivered items, late deliveries, holiday schedules, statement matching,...

read more
Managing Credits

Managing Credits

Occasionally, you’re going to be charged for an item erroneously and receive a credit. While there are reasons why this occurs, the point of this post is to focus on how to keep track of credits efficiently. More importantly, how to leverage the data about the credit...

read more
Price Increases – Rejecting an Increase

Price Increases – Rejecting an Increase

Price increases are expected, but the rate at which customers accept increases is higher than it needs to be. The primary issue customers face with price increases is compliance; namely, when a price increase occurs, do you have to accept it? Far too often, the...

read more
Managing Non-garment Inventory

Managing Non-garment Inventory

One of the benefits of using a managed services provider for non-garment items (items like shop towels, bar wipes, etc.) is inventory management. Vendor managed inventory has proven to be a good approach to ensuring appropriate stock levels. But when it comes to a...

read more
End of Service Agreement – Damage Charges

End of Service Agreement – Damage Charges

When you decide to switch uniform rental providers, there are several boxes that need to be checked. One of the biggest checkmarks concerns ruin damage charges (or ruin). When you notify your current provider that you intend to switch, this will initiate a lengthy...

read more
When Wrong Is Right, Or Vice Versa

When Wrong Is Right, Or Vice Versa

Conundrum: how can anything on an invoice be wrong if the agreement with the vendor allows just about anything? Moreover, if you’re using a managed service provider, how do you detect problems when you have little to no visibility into how those services are designed...

read more
Permanent Detour

Permanent Detour

Generally speaking, whenever a vendor owns up to a service problem, they offer a concession in order to make up for it. Here’s the question – is what they offer you truly an appropriate fix, and does it really make things better for you? In the short-term? In the...

read more
The Problem Isn’t The Problem

The Problem Isn’t The Problem

Has your provider designed their services to ensure that your needs are met before theirs? What mechanisms are in place to confirm that this is the case? We believe that service design should be focused on the customer and every single touch point that occurs with...

read more
Counting With Imaginary Numbers

Counting With Imaginary Numbers

For this post, we’re going to do another trip down the rabbit hole and talk about a problem for a specific set of customers. If you rent non-garment items like shop towels, bath towels, napkins and the like – items with rotating inventories – this is for you. We want...

read more
Willful Blindness?

Willful Blindness?

Procure-to-pay has come a long way in the past 10 years. Artificial intelligence and machine learning continue to be implemented at a rapid pace in organizations looking to get a competitive edge. The impact these technologies have on purchasing is significant, and...

read more
The Ghost of Credits Past

The Ghost of Credits Past

When is it too late to ask for invoice credits? A month later? Six months later? Two years? What if you didn’t even know that you were due such credits because you thought you had been billed accurately in the first place? In other words, can you ask for credit from a...

read more
How Do You Make A Decision?

How Do You Make A Decision?

Managing indirect spend is difficult and tedious for many reasons. Do you manage to the line level, or do your systems limit you mostly to header data? Are you managing aggregated spend within acceptable deviations? Do you simply rely on your managed service provider...

read more
Oll Korrect

Oll Korrect

We’ve said it before and we’ll say it again: we know that your uniform rental program is not your highest priority. That’s exactly why we’re here. We get it. We also know that the service design of the industry relies on this being the case. Your uniform rental...

read more
Uniforms And Your Bottom Line

Uniforms And Your Bottom Line

You’ve decided to use a uniform rental program to enhance the image of your employees. Perhaps you’re also providing them with protective apparel so that they can do their job. How often do you ask your employees about their comfort in their uniform? When is the last...

read more
While The Cat Is Away

While The Cat Is Away

The holiday season is upon us, which means everyone’s schedules will start getting a little wacky. You’ll be focusing on hitting deadlines for your customers before the holiday rush. Additionally, you’ll work with your vendors to have them adjust to your schedule over...

read more
Don’t Get Zombified

Don’t Get Zombified

Zombies don’t think. They don’t feel. They just look for human brains to eat. To a certain extent, they’re rather Zen-like un-people. They just live in the moment. They go with the flow. Smash a shovel over their skull, they just keep going like nothing ever happened....

read more
Damage Control

Damage Control

We tend to get a bit detailed with our Knowledge shares, but it’s only because we really want purchasing and accounts payable teams to have strategies to reduce cost. Invoice-to-pay can be a profit center, but it requires vendor management at a whole new level. Part...

read more
Lost and Found Money

Lost and Found Money

If you’re renting low cost, non-garment items – like shop towels, bar and kitchen towels – you likely are enrolled in automatic inventory replacement. There are other names for it as well – inventory maintenance, auto maintenance, par level maintenance and inventory...

read more
Don’t Get Floored When Renting Mats

Don’t Get Floored When Renting Mats

As we’ve discussed before, a uniform rental program has many moving pieces that are difficult to track. You rely on your service provider to manage the program. Ultimately, the burden is on you to ensure the program is managed correctly. Random audits are burdensome...

read more
Audits?! Ain’t Nobody Got Time For That

Audits?! Ain’t Nobody Got Time For That

Trying to keep tight tabs on a uniform rental program is not on top of anybody’s list. In fact, it’s likely not on many category managers’ lists. Unfortunately, most companies rely on audits to determine their provider’s compliance and performance. Audits are also...

read more
Poke The Bear

Poke The Bear

Helping you maintain an honest, transparent and fair relationship with your uniform rental provider is one of our goals. The knowledge we share may seem biased against the large providers in the market. But that isn’t our perspective and it is not our goal. Where the...

read more
Non-garment Inventory, Usage and Safety Stock

Non-garment Inventory, Usage and Safety Stock

We’re going to go a bit further down the rabbit hole of this post. There’s some redundancy below, but non-garment inventory is an important topic to dive deep into. A key component of managing your overall cost is controlling your non-garment inventories. Obvious,...

read more
Abnormal Distribution

Abnormal Distribution

As we’ve noted before, the time you spend managing a uniform provider is often too much time for too little change. Not only is it indirect spend, but it’s out on the tail of your indirect spend. More often than not, it’s a category that isn’t even under management....

read more
Size Matters

Size Matters

Some uniform rental providers charge you extra for “non-standard” size garments. Did you know that? Do you know what those non-standard sizes are? Don't worry, it's too much detail for you to have to manage effectively. But it does matter. And while you can’t control...

read more
Getting Worn Out?

Getting Worn Out?

Uniform rental providers use seemingly interchangeable words for some of their billing items. It’s important that you understand the differences, what they really mean and how it impacts your cost and service levels. For this post, we’re focusing on something called...

read more
The Price is What???

The Price is What???

Do you know your uniform rental program’s replacement rates? A replacement rate is the cost per item you pay for anything you lose or ruin. Lost seven shop towels? That’s $.42 a piece. Tore your pants? That’s $28.50. Lost 3 coveralls? That’ll be $42.00 each. Are those...

read more
Seeing Is Believing Damage Charges

Seeing Is Believing Damage Charges

Don’t pay for damaged items that you don’t see. It sounds obvious, but in the world of uniform rental programs, customers often pay for damage that isn’t provable. The rule to follow is very simple – if your delivery driver or service manager cannot SHOW you the item...

read more
The Case of the Missing Delivery Quantity

The Case of the Missing Delivery Quantity

If you’ve been a uniform rental customer for several years, you may recall that your invoice used to indicate a delivery quantity for each of your non-garment items. Look at your current invoices – is there a delivery quantity for your shop towels? Bar wipes? Napkins?...

read more
The State of the Uniform Rental Industry

The State of the Uniform Rental Industry

The uniform rental industry is over a hundred years old. It is a unique industry that is difficult to fully appreciate. Providers handle millions of customers and tens of millions of delivery points. The logistics involved in constantly moving material back and forth...

read more
Automatic Inventory Replacement

Automatic Inventory Replacement

Automatic inventory replacement applies to non-garment items that have a propensity to be lost. This type of program goes by different names – allied maintenance, auto replacement, auto maintenance, par level maintenance, etc. Generally, items that get enrolled in...

read more
Hey, Uniform Rental Provider – Show Me The Data

Hey, Uniform Rental Provider – Show Me The Data

The increasing importance and value of data cannot be underestimated. As a manager, you don’t make decisions without some type of business intelligence. As someone who manages a uniform rental provider, you are already well aware that data is lacking. Whether you’re...

read more
Price Increases – Off-Cycle Masking

Price Increases – Off-Cycle Masking

Price increases are a huge sore spot for customers. The number one problem with price increases is their validity. With each price increase, how do you confirm whether or not it is in compliance with the agreement? This is one of the most challenging aspects of a...

read more
Garment Ruin Maintenance Programs

Garment Ruin Maintenance Programs

Similar to automatic inventory replacement, garment maintenance programs aim to reduce the volatility and unpredictability of one-time charges by charging a recurring flat fee every billing cycle. To be clear, garment maintenance programs are meant to cover ruin or...

read more
Mistakes Happen

Mistakes Happen

Nothing is perfect. Of course. All businesses strive for top performance, but mistakes do happen. It’s what happens after the mistake that matters. How good is your provider’s service recovery? How quickly do credits post to your account? How often do mistakes happen,...

read more
Understanding Various Fees – Rental Charges for Garments

Understanding Various Fees – Rental Charges for Garments

If you’re managing a uniform rental provider, you already know the various ways you get charged for services, fees and products. You’re also keenly aware of how keeping track of these various costs can be overwhelming. In this series of posts, we’ll bring some clarity...

read more
Keeping Track of a Uniform Rental Program

Keeping Track of a Uniform Rental Program

Thousands of invoices. Tens of thousands of invoice lines. Hundreds of wearers and multiple, separate inventories for a dozen products. Complicate that picture with credits, over billing, non-delivered items, late deliveries, holiday schedules, statement matching,...

read more
Managing Credits

Managing Credits

Occasionally, you’re going to be charged for an item erroneously and receive a credit. While there are reasons why this occurs, the point of this post is to focus on how to keep track of credits efficiently. More importantly, how to leverage the data about the credit...

read more
Price Increases – Rejecting an Increase

Price Increases – Rejecting an Increase

Price increases are expected, but the rate at which customers accept increases is higher than it needs to be. The primary issue customers face with price increases is compliance; namely, when a price increase occurs, do you have to accept it? Far too often, the...

read more
Managing Non-garment Inventory

Managing Non-garment Inventory

One of the benefits of using a managed services provider for non-garment items (items like shop towels, bar wipes, etc.) is inventory management. Vendor managed inventory has proven to be a good approach to ensuring appropriate stock levels. But when it comes to a...

read more
End of Service Agreement – Damage Charges

End of Service Agreement – Damage Charges

When you decide to switch uniform rental providers, there are several boxes that need to be checked. One of the biggest checkmarks concerns ruin damage charges (or ruin). When you notify your current provider that you intend to switch, this will initiate a lengthy...

read more

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