Blog

Get to know what we know.

When Wrong Is Right, Or Vice Versa

Conundrum: how can anything on an invoice be wrong if the agreement with the vendor allows just about anything? Moreover, if you’re using a managed service provider, how do you detect problems when you have little to no visibility into how those services are designed...

Permanent Detour

Generally speaking, whenever a vendor owns up to a service problem, they offer a concession in order to make up for it. Here’s the question – is what they offer you truly an appropriate fix, and does it really make things better for you? In the short-term? In the...

The Problem Isn’t The Problem

Has your provider designed their services to ensure that your needs are met before theirs? What mechanisms are in place to confirm that this is the case? We believe that service design should be focused on the customer and every single touch point that occurs with...

Counting With Imaginary Numbers

For this post, we’re going to do another trip down the rabbit hole and talk about a problem for a specific set of customers. If you rent non-garment items like shop towels, bath towels, napkins and the like – items with rotating inventories – this is for you. We want...

Willful Blindness?

Procure-to-pay has come a long way in the past 10 years. Artificial intelligence and machine learning continue to be implemented at a rapid pace in organizations looking to get a competitive edge. The impact these technologies have on purchasing is significant, and...

The Case of the Missing Delivery Quantity

If you’ve been a uniform rental customer for several years, you may...

Size Matters

Some uniform rental providers charge you extra for “non-standard”...

Don’t Get Floored When Renting Mats

As we’ve discussed before, a uniform rental program has many moving...